VoIP Consulting Services
Voice over IP solutions have amazing benefits over legacy telephony including cost savings, feature improvements, and flexability. The convergence of voice and data make implementing VoIP solutions and phone systems a serious consideration for any size business, however the multitude of options can be daunting. A good VoIP implementation not only satisfies your telephony needs, but it also takes into account the surrounding network infrastructure, and works nicely in your specific environment.
Using Crosstalk Solutions as your VoIP Consultant can help you navigate through the options and opportunities that Voice over IP provides. We can assist you through any stage of your Voice over IP project, utilizing industry best practices and giving experienced advice throughout.
VoIP Consulting Services
RFP Creation and Management
Installing or switching to a Voice over IP based phone system can be a daunting process. Should you install a premise-based server? Go with a hosted solution? Which phones should be used? What features are needed? Having a solid RFP (Request for Proposal) that is customized to your business needs is the best way to start sorting through all of the phone system providers and options available.
Crosstalk Solutions will consult with you to determine the full scope of your business needs, create a custom RFP, submit the RFP to qualifying VoIP providers, and then manage the responses and questions. This proven process is the best and most efficient way to choose the provider who is the best fit for your company.
Installation and Migration
Stepping into a new phone system is always an adjustment for business operations. Crosstalk Solutions includes 30 days of support to ensure that any changes, tweaks, and fixes necessary are covered as you transition to the new system.
Best Practice IVR Design
This Crosstalk PBX offering includes administrative training for key personnel in order to pass along the base knowledge necessary for administering the system. We also include a combination of written and video tutorials that you can pass out to your users in order to make the transition to the new PBX as seamless as possible!
Porting phone numbers to a new carrier can be scary! We include assistance with number porting as part of this package. We will oversee the number porting process, and make sure that all paperwork is submitted correctly and any issues are addressed immediately so that you don’t lose calls.